Private and Returns Policy
PRIVACY POLICY
Introduction
Thank you for visiting this website and for reviewing Byond Brand (Pty) Ltd privacy policy.
This policy describes the information we may collect, how we may collect and use it, and
certain other privacy issues, including the precautions we take to protect your privacy.
Our policy covers the following topics:
· Information Collected and How it is Used (Sec. A)
– Personal Information and Choice (Sec. B)
– Transaction Information (Sec. C)
– Review and Correction of Personally Identifiable Information (Sec. D)
– Cookies (Sec. E)
– Security (Sec. F)
– A Special Note for Parents Concerning Privacy (Sec. G)
– Disclaimer (Sec. H)
– Revision (Sec. I)
– Contact Information and Enforcement (Sec. J)
Section A: Information Collected and How it is Used
What we collect if you only browse our websites:
If you do nothing during your visit to our website but browse, read pages, or download
information, we will gather and store certain limited information about your visit. You
should know that this information does not identify you personally. We automatically collect
and store the following information about your visit:
The Internet Protocol (IP) address and domain name used. The IP address is a numerical
identifier assigned either to your internet service or directly to your computer. We use the IP
address to direct internet traffic to you. This address can be translated to determine the
domain name of your service provider (e.g., abc-company.co.za, xyz-school.edu, and so on);
2. The type of browser and operating system you used;
3. The date and time you visited this site;
4. The web pages or services you accessed at this site; and
5. The website you visited prior to coming to this site.
The information we automatically collect or store is used by us only for the purpose of
improving the content of our web services and to help us understand how people are using
our services so that we may continually improve the performance, suitability and usefulness
of our websites to you, our customers and potential customers.
What we collect if you volunteer information:
If during your visit to our website you participate in a survey, send an e-mail, or perform
some other transaction (see Sec. C) on-line, the following additional information will be
collected:
The e-mail address, and contents of e-mail, for those who communicate with us via e-mail;
2. Information volunteered in response to a survey or by participating in a contest or other
promotion sponsored by us;
3. Information volunteered during your registration on our website; and
4. Information volunteered through an on-line form for any other purpose, including
requests to receive samples or marketing information, credit applications, subscriptions to
our newsletter, and use of our on-line order forms to order products or services.
We will use your e-mail to respond appropriately. This may be to respond to you or to
address issues you may identify, to further improve our website. As an added service to you,
we will also use this information to pre-populate on-line order forms to save you time in the
ordering and re-ordering process.
External use of volunteered information:
Please note that there are instances where we share your volunteered information with
third parties.
Byond Brand (Pty) Ltd like many internet and catalogue retailers employs other companies
and individuals to perform specific functions on our behalf. Examples include fulfilling
orders, delivery of packages, mail and e-mail, address hygiene, credit card processing
services, research that improves the quality of services or offers provided to you, or
performing a credit check if requested as part of your order. These providers have access to
the information that they require to perform their functions but are strictly forbidden from
using it for any other purposes. You may, however, “opt-out” of this use of your volunteered
information at any time, but doing so may impair our ability to provide you with proper
service and to process your orders (see Sec. J).
We may disclose your name and mailing address to carefully screened and selected third
parties for marketing purposes. However, we never share your e-mail address, phone
number, credit card or financial information for these purposes.
Section B: Personal Information and Choice
You may always choose whether to provide personal information to us on-line.
Personal information is information about a natural person that is readily identifiable to that
individual. Personal information includes such things as an individual’s name, address and
phone number. A domain name or IP address is not considered personal information.
As an example, knowing your name lets us welcome you to our website the next time you
visit our website. All such information helps us provide a more useful on-line shopping
experience and provide you with enhanced customer service.
Please note that we will collect no personal information about you unless you voluntarily
provide it to us. You may always choose not to contact us by e-mail, participate in a survey
or to provide any personal information using an on-line form. Alternative methods for
contacting us in person, by phone or by mail are available by using the information in the
Contact Information section at the end of this policy (see Sec. J). Your choice to not
participate in these activities on-line will not impair your ability to browse our website and to
read or download any information provided on the site.
In the event we are required to respond to a subpoena, court order or other legal process,
your personal information may be disclosed pursuant to such subpoena, court order or
other legal process, which may be without notice to you.
Section C: Transaction Information
If you order any information, buy any products or subscribe to any services offered on our
site, we will ask you to complete an order form that requires certain information, possibly
including payment information such as a credit card number and expiration date as well as
general contact, billing and shipping information. We will use this information to complete
the transaction and to deliver the information, products or services you ordered and to
collect payment. For your protection, all such information is collected through encrypted
means and all credit card information is stored through encrypted means.
Section D: Review and Correction of Personally Identifiable Information
You can review any personally identifiable information we collect about you by using the
information in the Contact Information section at the end of this policy (see Sec. J). You may
recommend changes to your personally identifiable information you believe to be
inaccurate by submitting an e-mail or written request that credibly shows the inaccuracy.
We will take reasonable steps to verify your identity before granting access or making
corrections.
If your personal information changes, you may correct, update or remove the personal data
you have provided to us by making changes to your profile or by using an “opt-out” message
(see Sec. J). Our goal is to make sure that our information about you is always current so
that we can better serve you.
Section E: Cookies
To serve our on-line users, we use “cookies” to customize your browsing experience with us.
Cookies are small data files transferred to your computer by your web browser. Most
importantly, cookies created on your computer by using this website do not contain
personally identifying information and do not compromise your privacy or security. The
exception to this would be where you have registered on our website and volunteered
personal information, unless you have logged out following your visit or you have disabled
cookies during your visit. We use the cookie feature only to store a randomly generated
identifying tag on your computer. Our third party advertisers may collect anonymous
information about your choices on this website through the use of cookies to deliver
relevant banner advertisements that are tailored to your interests.
It is possible for you to disable cookies at your computer. Please note that certain features
of our website may not work quite as well as we would like, or as well as you would expect,
once cookies are disabled. However, the use of cookies is in your control.
Section F: Security
We have taken many steps to safeguard the integrity of our website and to prevent
unauthorized access to information maintained by us. These measures are designed and
intended to prevent corruption of data and to block unknown or unauthorized access to our
systems and information. Certain personally identifying information, such as credit card
information, is transferred to our computers utilizing encryption software (see Sec. C).
Further, only those of our employees and agents who need access to your information to
carry out our business functions are allowed access to that information. Our security
policies are reviewed periodically and revised as required.
However, it is important to recognize that whatever you transmit or disclose online could be
collected and used by others or even unlawfully intercepted by third parties. No data
transmission over the internet can ever be guaranteed to be 100% secure. While we strive to
protect your information, we cannot warrant the security of any information that you
transmit to us. You may also take steps to protect your information. For example, you
should create a quality password and not share that password with others. You should not
leave your computer unattended before exiting a session and prior to logging out. You
should also properly exit browsers as you move between websites.
Section G: A Special Note for Parents Concerning Privacy
The internet offers many educational opportunities for children. However, parental
guidance and supervision is necessary to ensure a safe and rewarding online experience.
Although our site is a general audience site, we do not intentionally collect any personal
information from children under the age of eighteen (18). If we receive any information from
persons we believe to be minors, that information will be purged from our database and in
accordance with any applicable laws.
Section H: Disclaimer
This policy applies only to Byond Brand (Pty) Ltd website. However, our website may, from
time to time, provide links to other websites, including those operated by unrelated
governmental agencies, non-profit organizations, and private businesses. Be advised that
Byond Brand (Pty) Ltd is not responsible for the content of such other unrelated sites and
shall not be liable for any damages or injury arising from that content. Any links to other
sites are provided merely as a convenience to the users of this site. When you link to
another unrelated site, you are no longer on Byond Brand (Pty) Ltd website and this privacy
policy will not apply. When you link to an unrelated website, you are subject to the privacy
policy of that site. If you visit an unrelated website that is linked to one of our sites, you
should carefully consult that site’s privacy policy before providing any personal information.
Section I: Revision
We may at any time revise the terms and conditions contained in this privacy policy by
updating this posting. Accordingly, you should periodically visit this page to review our
current privacy policy. The current effective date of this privacy policy is 09 February, 2015.
Section J: Contact Information and Enforcement
Enforcement
Byond Brand (Pty) Ltd uses a self-assessment approach to assure compliance with this
privacy policy and periodically verifies that the policy is accurate, comprehensive for the
information intended to be covered, prominently displayed, completely implemented and
accessible. We encourage interested persons to raise any complaints or concerns using the
contact information provided in this section and we will investigate and attempt to resolve
any concerns regarding use and disclosure of personal information.
Privacy Complaints
Byond Brand (Pty) Ltd commits to resolve complaints about your privacy and our collection
or use of your personal information. If a complaint or dispute cannot be resolved through
our internal process, Byond Brand (Pty) Ltd has further committed to refer unresolved
privacy complaints to an independent dispute resolution mechanism. If you do not receive
timely acknowledgment of your complaint or concern, or it is it not satisfactorily addressed
by The Promo Group, you may refer the complaint to the relevant ombudsman.
RETURNS:
If your order is defective in any way, quality issues present, we will happy take the product
back and replace it. We are in this to have lasting relationships with our clients and we want
to ensure you are happy with your product.